FAQ

We want your ZIQIAO LABEL shopping experience to feel clear and reassuring. Below are answers to common questions about style, sizing, shipping, returns, product care, and customer support.

What kind of style does ZIQIAO LABEL offer?

ZIQIAO LABEL focuses on French-inspired everyday dressing for women. Our style is soft, refined, and wearable, with an emphasis on dresses, blouses, skirts, knitwear, denim, coats, women’s sets, and accessories. The overall mood is feminine but not overly sweet, polished but not formal, and simple enough for daily life.

What makes ZIQIAO LABEL different from a basic clothing store?

We build the store around complete styling rather than isolated products. A dress, cardigan, belt, scarf, and bag charm can all work together to create one finished look. Our collections are selected with attention to color, texture, silhouette, and outfit balance, so customers can build a wardrobe that feels connected.

How should I choose my size?

Please review the size information shown on each product page before placing an order. Because different items may have different shapes, we recommend considering both your measurements and the intended fit of the garment. Fitted tops, waist-defined dresses, and structured pants may feel better with more careful measurement, while relaxed cardigans, flowing skirts, and loose blouses may allow more flexibility.

What if I am between sizes?

If you are between sizes, think about how you prefer the item to sit on the body. For a closer fit, choose the smaller size only if your measurements match comfortably. For more ease, layering room, or movement, the larger size may be more comfortable. For dresses and skirts, pay special attention to bust, waist, and length. For pants and jeans, check waist, hip, and inseam information where available.

Will the colors look exactly like the product photos?

We aim to present product colors as accurately as possible. However, slight differences may appear due to lighting, photography conditions, screen settings, and fabric texture. White, cream, beige, grey, and soft neutral shades can also appear slightly different depending on natural or indoor light.

How should I care for delicate pieces?

Please follow the care label on each garment. For lace, embroidery, knitwear, faux fur, bead details, and delicate accessories, we recommend gentle handling. Avoid harsh rubbing, high heat, and prolonged soaking unless the care label allows it. Delicate pieces should be stored carefully to protect texture and shape.

Do you offer free shipping?

Free shipping is available on qualifying orders as shown on the website and at checkout. Shipping thresholds, delivery options, and estimated delivery times may vary by destination. The most accurate shipping information will be shown during checkout before payment.

How long does shipping take?

Delivery time depends on the shipping destination and selected shipping method. After your order is placed, please allow time for order processing before shipment. Once your order ships, tracking information will be provided when available.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help before the order is processed or shipped. Once an order has already been shipped, changes may no longer be possible.

Can I return an item?

Return requests are handled according to our Return and Refund Policy. Items usually need to be unworn, unused, and returned in their original condition. Please review the policy page for full details before starting a return request.

What should I do if I receive a damaged or incorrect item?

Please contact customer support as soon as possible with your order number and clear photos of the issue. We will review the case and help you with the next steps according to store policy.

How do I contact customer support?

You can reach us through the Contact page. If your message is about an existing order, please include your order number and the email address used at checkout so we can assist you faster.

Do you restock sold-out products?

Some products may be restocked depending on availability and demand. If a piece is sold out, we recommend checking back or exploring similar styles in the same category.

How should I style ZIQIAO LABEL pieces?

Start with one main piece, such as a dress, blouse, skirt, or cardigan, then add one or two finishing details. A belt can define shape, a scarf can soften the look, and jewelry or a bag charm can add personality. Our pieces are designed to work best when styled with ease rather than excess.